If you order something from us then decide you want to return or exchange it, we will do all we can to make it a simple as possible.
As a general rule, we will accept any item for a refund provided it arrives back with us within 30 days of it arriving with you, and that the items are returned in an ‘as new’ and unused condition with all packaging and tags. If your return is damaged, obviously worn or requires dry cleaning for any reason, this cost will be deducted from your refund.
Please note, we cannot accept the return / exchange of hemmed trousers. If you are unsure of your sizing we recommend choosing ‘unfinished’ and use your local tailor for your adjustments.
If it has been more than 30 days since the purchase arrived with you, please contact us with your order details to check whether we can accept your return.
How to return an item
If you would like to return an item with us, please log into your account, go to 'My Orders' then 'View Orders' and click 'Return' beside the order you wish to return.
If you checked out as a Guest, please click here to access the returns portal.
Our website will then guide you through the returns process and give you details of where to send your package to.
How to exchange an item
If you decide you would like to change the item that you bought there are a couple of options available. Either, you can let us know you would like an exchange when you fill out your returns portal—we can only offer an exchange if it is for the same product in a different size or colour or for a different product which is the same price. Your exchange will only be sent out after we receive your return.
Alternatively, you can place a new order for your preferred item and return the original product to us using the process above. This approach ensures the availability of your new product as well and that the new item gets to you as quickly as possible.
Discount Code: If you used your 10% Newsletter Welcome discount on your initial order, please let us know in the chat section of the Return Portal and the team will supply a new code for your new order.
Non-UK customers: When placing your new order please state in the comments this is an exchange, noting your original order number, so the customs information can be updated accurately. The team can then dispatch your order as 'exchange' on the customs form to ensure you do not receive customs charges again.
Can I return to a Walker Slater Store?
All website returns and exchanges must be returned to our warehouse by post. Please do not try to exchange an item or request a refund at one of our shops, or physically at our warehouse address. The warehouse and web team are unable to accept hand delivered returns/exchanges and cannot return funds until your order has been properly processed. Under no circumstances are we able to process returns or exchanges at our shops, they do not have access to our online order system.
International Returns – Tax Information
Please ensure any returns to us, including from the EU, are marked as ‘Returned Goods’ with a £0 (or the lowest option) value on the customs declaration. Failure to do so may incur import duties which will be deducted from any refund. In the ‘comments’ section of your couriers’ form please include your original tracking number for proof of UK origin, if available.
Who Pays for the Return Shipping?
Unless the items are faulty, you will be responsible for covering the cost of returning the item and ensuring that it arrives safely with us, so you may want to consider a tracked service for peace of mind.
All refunds will be made to the card the original payment was made with and the funds should be back on your card within three to five working days of the return being processed by us.
Faulty or Incorrect Items
In the unlikely event that something arrives with you and you think it might be faulty or incorrect, please follow the steps above to register your return and select 'Store is supposed to cover shipping costs'. You can then provide details of what appears to be the issue as well as photos. If the item is found to be faulty/incorrect we will do all we can to get a replacement to you as quickly as possible, as well as covering the courier cost. There is no need to place another order, the team will arrange replacements and ship them out to you free of charge.