The website is processing orders, with a reduced web & customer service team. Trouser hem alterations are currently unavailable. All trouser purchases will be dispatched with 'unfinished' hems.

Our Returns Policy

If you order something from us then decide you want to return or exchange it, we will do all we can to make it a simple as possible.

As a general rule, we will accept any purchases for an exchange or refund provided it arrives back with us within 60 days of it arriving with you, and that the items are returned in an ‘as new’ and unused condition with all packaging and tags.

Please note, we cannot accept the return / exchange of hemmed trousers. If you are unsure of your sizing we recommend choosing ‘unfinished’ and use your local tailor for your adjustments.

If it has been more than 60 days since the purchase arrived with you, please contact us with your order details to check whether we can accept your return.

The Returns / Exchange Process

All website returns and exchanges must be returned to our warehouse. Please do not try to exchange an item or request a refund at one of our shops. Under no circumstances are we able to process returns or exchanges at our shops, they do not have access to our online order system.
Included with your original order you will have found a Returns Postcard. Please complete this in full and return this with the item(s) to:

Walker Slater Returns
1 Dryden Loan
Bilston Glen Industrial Estate
Loanhead
EH20 9HR
United Kingdom

Please ensure any returns to us from outwith the European Union are marked as ‘Returned Goods’ with a £0 (or the lowest option) value on the customs declaration otherwise you may be charged the import tax on its arrival in the UK.

If you are unable to locate the returns postcard then please download the returns form here or contact us and we can send you a copy for your return / exchange.

Who Pays for the Return / Exchange Shipping?
Unless the items are faulty, you will be responsible for covering the cost of returning the item and ensuring that it arrives safely with us, so you may want to consider a tracked service for peace of mind. For exchanges, we will cover the cost of shipping the replacement out to you.

Exchanges
For exchanges, if we have the requested item in stock, we will ship it out to you right away. If it is not in stock we will contact you to discuss an alternative item or whether you would prefer a refund. If there is a difference in price we will either contact you for an additional payment or automatically refund the card you paid with.
Please note, if you need your alternative item in a hurry we suggest you place a new order for the alternative item right away and send the original back to us for a refund. This will ensure it gets to you in the shortest possible time and avoids the risk of it selling out.

Refunds
All refunds will be made to the card the original payment was made with and the funds should be back on your card within three to five working days of the return being processed by us.

Faulty Items
In the unlikely event that something arrives with you and you think it might be faulty, please email us referencing your order number as soon as possible, with details of what appears to be the issue as well as photos of the problem. If the item is found to be faulty we will do all we can to get a replacement to you as quickly as possible, as well as covering the courier cost.