Delivery Information



Walker Slater take great pride in the service offered to all our customers be they in store or on our website and can ship our products to anywhere in the world. For more information for international customers about UK VAT and import taxes, please visit our detailed International Customers Page

For details about returns, please read our Returns Policy

Please note the Web & Customer Services teams are available Monday to Friday, with all orders from the weekend being picked up on Monday morning and dispatched in date order. The majority of garments will be sent directly from our warehouse, however there may be occasion where items are to be picked from a store location, or to be delivered directly from a store. In these instances, processing may take slightly longer. If you have any time constraints please note these in the comments box or pick an express shipping option.

You will be contacted by email if we have questions about your order, a reply to any comments or if there is an issue with stock availability. If a reply is not received within 14 days your order will either be dispatched with no change, or cancelled if the item in question is not available.

 

1. Shipping Costs and How Long it Takes

The easiest way to work out how much it will cost to ship your item(s) and which shipping options are available to you, is to add the items you want to your basket, proceed to the checkout and enter your destination county. This will present the shipping options available, their cost and estimated delivery times.

 

1.1 UK Customers (please see below for international orders)

We offer a free delivery option on all UK orders over £50. Our free delivery option used Royal Mail Second Class for smaller items and DHL Economy for larger items. Delivery should take 3-5 working days but this isn’t guaranteed.

If you need your item more quickly there are express options available. Orders placed after 12pm on a Friday will be shipped the following Monday.

The table below details shipping costs, delivery times and tracking for our UK shipping options. Where you see a range of prices, the actual cost will be determined by the weight of the package.

*Please note, for some rural areas delivery times may take slightly longer – if you need to know what these will be then please get in touch.

If you choose a tracked service please ensure that someone is home to ensure it can be delivered as we cannot arrange to leave it in the shed or with a neighbour, for example.

Service Cost Operated by Order by Expected time for delivery Tracked Signature
Free delivery for orders > £50 Free Royal Mail or DHL 12PM 3 - 5 working days No No
Economy Delivery £3.99 - £7.99 Royal Mail or DHL 2PM 2 - 4 working days Only larger items Only larger items
Express £8.99 to £9.99 DHL 2PM Express Yes Yes

*Pre-noon and Saturday Guaranteed Deliveries in the UK:  For most products and addresses this can be arranged at an additional cost, but to ensure this is possible and to confirm the price, please contact us to discuss your specific requirements.

 

1.2 UK Remote Areas

Free shipping for orders over £50 is offered to all UK customers.  For premium delivery, as DHL impose significant surcharges for certain UK Postcodes we use Royal Mail instead of DHL. 

Prices for economy delivery are £2.99-£8.99, shipped with Royal Mail 48.  For a standard service we use Royal Mail 24 tracked and prices are £3.99-£12.99.

 

1.3 International Customers

The table below give you an indication of the typical cost and delivery time for the economy service to our most popular destinations but we can ship anywhere in the world.  The easiest way to work out how much it will cost to ship your item and which shipping options are available to you, is to add the items you want to your basket, proceed to the checkout and enter your destination county. This will present the shipping options available for your country, their cost and estimated delivery times.

 

European Destinations

Service Weight Cost Courier Order by Expected time for delivery Tracked Signature
Economy Delivery Under 1KG £19.99 - £34.99 DHL 2PM 7 - 10 working days Yes Yes
Economy Delivery Over 1KG £29.99 - £54.99  DHL 2PM 7 - 10 working days  Yes Yes
Express Delivery Under 1KG  £34.99 - £54.99 DHL 2PM 3- 5 working days Yes Yes
Express Delivery Over 1KG £44.99 - £54.99 DHL  2PM  3- 5 working days Yes Yes

 

United States & Canada

Service Weight Cost Courier Order by Expected time for delivery Tracked Signature
Economy Delivery Under 1KG  £9.99 - £14.99 Royal Mail or DHL 2PM 14 to 21 days  Yes  Yes
Economy Delivery Over 1KG  14.99 - 19.99 Royal Mail or DHL  2PM 14 to 21 days  Yes  Yes
Express Delivery Under 1KG £24.99 - £29.99 DHL 2PM 4 to 6 working days Yes Yes
Express Delivery Over 1KG £34.99 - £79.99 DHL 2PM 4 to 6 working days Yes Yes

 

Rest of the World

Service Cost Courier Order by Expected time for delivery Tracked Signature
Economy Delivery £19.99 - £49.99 Royal Mail or DHL 2PM 14 to 21 days (less for larger orders) Yes Yes
Express Delivery £59.99 DHL 2PM Four to six working days Yes Yes

 

EU VAT & Customs Update - Last updated 5pm March 3rd 2021. We are keen to make shopping with us from Europe as simple and transparent as possible. With this in mind, all EU (excluding Norway and Switzerland) customers will now pay VAT at the checkout - prices shown include the VAT. All orders sent with DHL will have the duties paid upon arrival by us in the destination country, preventing delay and any unexpected costs to the customer. 

If you cannot find the information you need in the details above or in the checkout, or if you have any questions at all about international shipping, then please do not hesitate to contact us

 

1.4 HM Forces Customers

We offer delivery to BFPO addresses, however all orders will be shipped with Royal Mail / Parcel Force (even if DHL was selected) to ensure successful delivery. Please provide your full BFPO address at the checkout, or email the web team to confirm your delivery details, quoting your order number.

 

2. Changing or Cancelling your Order.

We understand that circumstances may arise that require you to make changes to your order, and we strive to accommodate your needs as best as we can. Whether you need to make modifications or cancel your order entirely, please follow the guidelines below for a seamless process.

Cancelling Your Order:

If you wish to cancel your order, please contact our dedicated customer support team as soon as possible. To initiate the cancellation process, send an email to [email protected] with the subject line "Order Cancellation Request." In the body of the email, include your order number and a brief explanation of the reason for cancellation. Our customer support team will respond promptly to assist you in the cancellation process.

Please note that orders can only be cancelled if they have not yet been shipped. If your order has already been processed and shipped, it will be subject to our standard return policy.

Changing Your Order:

If you would like to make changes to your order, we recommend following the cancellation process outlined above. After cancelling your original order, you can place a new order with the desired modifications. This ensures a smooth and accurate transition, allowing you to receive the products you want without any complications.

 

3. How to Track your Order

Please refer to your order dispatch confirmation email to see when your order was dispatched, with who and whether it was a tracked service. 

If it is a tracked service, you will receive an email with the tracking number for either Royal Mail or DHL once it is dispatched by us.

If it was a tracked service you can track it here:

Royal Mail: https://www.royalmail.com/track-your-item and for once it has left the UK you can track it on your country’s local delivery service which you can find here: http://postoffice.com.  If there is a delay between it being shown as leaving the UK on the Royal mail site and the tracking commencing in your local country the item will be processing through customs. Please be patient, this is quite normal.

DHL: https://www.dhl.co.uk/en/express/tracking.html

If it was an untracked service and the longest estimated delivery time has passed then please go to your local sorting office and ask if the item is there with a proof of ID.  Please do not rely on the local delivery person leaving a card to tell you it is awaiting collection – this often does not happen.

If it is not at your local sorting office then please email [email protected] with your order number and the address you are expecting the delivery.