Privacy and Cookie Policy

Walker Slater is 100% committed to protecting the privacy and security of all our website’s visitors and customers. This privacy policy sets out how we collect, use and protect any information that you give us when you use this website.

What we collect

We will collect information that you submit to us in order for us to provide you with the services offered.

Should you order from us, this will include your name, email address, telephone number and address information

We will hold your order history on file (which will include your contact details). If at any point you want us to delete your name or email address, we will do so immediately, please just email us at [email protected] If you sign up for our mailing list, we will keep a record of your name and email address. Every newsletter features an unsubscribe button if you wish to do so.

What we do with the information we gather

We require this information to fulfil the orders you place with us, understand your needs and provide you with a better service, in particular:

  • Internal record keeping as required by law.
  • To confirm your order, confirm order despatch, deliver your order or confirm a refund where applicable.
  • To assist you with any queries concerning your order or any other query.
  • To send you information regarding our company and products that we believe to be of interest to you but only if you signed up to our newsletter by choice.

Who we share your information with

In order to run our business and provide our services to you, we work with a few third-party vendors, who help us to complete the functions outlined above. They include:

1) Our payments provider, PayPal, who enable us to take payments from you, our customers.

2) Shipping couriers and carriers like Royal Mail and DHL who we use to get your delivery to you from our warehouse.

3) Where we have your consent, marketing and survey providers like Mail Chimp, Facebook, Google and Trust Pilot. You can opt out of marketing communications at any time by emailing us at [email protected] (insert mailto: hyperlink) and we will remove you from our marketing lists.

Retaining your personal data

We will only retain your personal information for as long it is required to fulfil the purposes which we have outlined above. The amount of information retained will be proportionate to how sensitive that information is. Legally we must keep basic information relating to purchases for a minimum of six years.

Cookies

Cookies are identifiers that are passed to and stored by your computer when you visit a website like Walkerslater.com. These cookies allow the website to recognise you if and when you return to the website. This allows us to:

  • Identify you when you register and log-on to our website.
  • Keep details of the items you have stored in your basket, so these can be viewed if you leave the site and come back.
  • Use analytical tools like Google Analytics to help us understand how our customers arrive at and use our website, so that we can improve the online customer experience we offer.
  • Ensure we show you the most relevant product and content on our website to make the experience as personalised as possible.
  • Help us keep the site secure and help protect against any fraudulent activity.
  • Share content with you that’s based on your interests through our site, newsletter and third-party advertising applications.
  • By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You can block cookies so that your browser doesn’t accept them by adjusting the settings in your internet browser. Please refer to the help section of the browser to learn more about this. For the best experience whilst visiting our website we suggest you accept cookies from our site.

    Your Rights

    You have various rights about your personal information and how others, including us, retain and manage it. These include:

  • The right to be informed about how your personal information is being used.
  • The right to access the personal information we hold about you within our business.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances where we’re not legally required to retain that information.
  • The right to stop direct marketing messages, which you can do through by unsubscribing using the ‘unsubscribe’ link in the email.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
  • If you want to exercise your rights, you have a complaint, or you’d just like to know more, please get in touch (insert hyperlink to Contact Us Page).

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Updates to this policy

    This policy may be updated from time-to-time. We suggest you check back periodically to review the latest version.

    List of cookies we collect

    The table below lists the cookies we collect and what information they store.

    Cookie Name Cookie Description
    FORM_KEY Stores randomly generated key used to prevent forged requests.
    PHPSESSID Your session ID on the server.
    GUEST-VIEW Allows guests to view and edit their orders.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
    SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
    PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
    X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
    MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
    MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.