Ollaberry PulloverCharcoal

Delivery Information

Walker Slater was established in 1989 and have been selling online since 2012. We take great pride in the service offered to all our customers be they in store or on our website.

We can ship our products to anywhere in the world. For more information for international customers about UK VAT and import taxes, please visit our detailed International Customers Page

For details about returns, please read our Returns Policy

Please note the Web & Customer Services teams are available Monday to Friday, with all orders from the weekend being picked up on Monday morning and dispatched in date order. The majority of garments will be sent directly from our warehouse, however there may be occasion where items are to be picked from a store location, or to be delivered directly from a store. In these instances, processing may take slightly longer. If you have any time constraints please note these in the comments box or pick an express shipping option.

1. Shipping Costs and How Long it Takes

The easiest way to work out how much it will cost to ship your item(s) and which shipping options are available to you, is to add the items you want to your basket, proceed to the checkout and enter your destination county. This will present the shipping options available, their cost and estimated delivery times.

1.1 UK Customers (please see below for international orders)

We offer a free delivery option on all UK orders over £50. Our free delivery option used Royal Mail Second Class for smaller items and DHL Economy for larger items. Delivery should take 3-5 working days but this isn’t guaranteed.

If you need your item more quickly there are express options available and if you need it ‘next day’ then please ensure you place your order by 12pm (UK time). Orders placed after 12pm on a Friday will be shipped the following Monday.

The table below details shipping costs, delivery times and tracking for our UK shipping options. Where you see a range of prices, the actual cost will be determined by the weight of the package.

*Please note, for some rural areas delivery times may take slightly longer – if you need to know what these will be then please get in touch.

If you choose a tracked service please ensure that someone is home to ensure it can be delivered as we cannot arrange to leave it in the shed or with a neighbour, for example.

Service	Cost	Operated by	Order by	Expected time for delivery	Guaranteed delivery date	Tracked	Signed for
Free delivery for orders > £50	Free	Royal Mail or DHL	12pm	Three to Five working days	No	No	No
Standard Delivery	£3.99 to £7.99	Royal Mail or DHL	2PM	Two to four working days	No	Only larger items	Only larger items
Express	£8.99 to £9.99	DHL	2PM	Express	Yes	Yes;	Yes

*Pre-noon and Saturday Guaranteed Deliveries in the UK:  For most products and addresses this can be arranged at an additional cost, but to ensure this is possible and to confirm the price, please contact us to discuss your specific requirements

1.2 UK Remote Areas

Free shipping for orders over £50 is offered to all UK customers.  For premium delivery, as DHL impose significant surcharges for certain UK Postcodes we use Royal Mail instead of DHL. 

Prices for economy delivery are £2.99-£8.99, shipped with Royal Mail 48.  For a standard service we use Royal Mail 24 tracked and prices are £3.99-£12.99.

1.3 International Customers

The table below give you an indication of the typical cost and delivery time for the economy service to our most popular destinations but we can ship anywhere in the world.  The easiest way to work out how much it will cost to ship your item and which shipping options are available to you, is to add the items you want to your basket, proceed to the checkout and enter your destination county. This will present the shipping options available for your country, their cost and estimated delivery times.

European Destinations

Service	Cost	Operated by	Order by	Expected time for delivery	Guaranteed delivery date	Tracked	Signed for
Standard Delivery/td>	£9.99 to £14.99	Royal Mail or DHL	2pm/td>	Seven to ten working days	No	Yes	Yes
Express Delivery	£19.99 to £29.99	DHL	2PM	Three to five working days	No	Yes	Yes

United States & Canada

Service	Cost	Operated by	Order by	Expected time for delivery	Guaranteed delivery date	Tracked	Signed for
Standard Delivery/td>	£14.99 to £19.99	Royal Mail or DHL	2pm/td>	14 to 21 days (less for larger orders)	No	Yes	Yes
Express Delivery	£24.99 to £29.99	DHL	2PM	Four to six working days	No	Yes	Yes

Rest of the World

Service	Cost	Operated by	Order by	Expected time for delivery	Guaranteed delivery date	Tracked	Signed for
Standard Delivery/td>	£19.99 to £49.99	Royal Mail or DHL	2pm/td>	14 to 21 days (less for larger orders)	No	Yes	Yes
Express Delivery	£59.99	DHL	2PM	Four to six working days	No	Yes	Yes

If you cannot find the information you need in the details above or in the checkout, or if you have any questions at all about international shipping, then please do not hesitate to contact us

1.4 HM Forces Customers

We offer delivery to BFPO addresses, however all orders will be shipped with Royal Mail / Parcel Force (even if DHL was selected) to ensure successful delivery. Please provide your full BFPO address at the checkout, or email the web team to confirm your delivery details, quoting your order number.

2. How to Track your Order

Please refer to your order dispatch confirmation email to see when your order was dispatched, with who and whether it was a tracked service. 

If it is a tracked service, you will receive an email with the tracking number for either Royal Mail or DHL once it is dispatched by us.

If it was a tracked service you can track it here:

Royal Mail: https://www.royalmail.com/track-your-item and for once it has left the UK you can track it on your country’s local delivery service which you can find here: http://postoffice.com.  If there is a delay between it being shown as leaving the UK on the Royal mail site and the tracking commencing in your local country the item will be processing through customs. Please be patient, this is quite normal.

DHL: https://www.dhl.co.uk/en/express/tracking.html

If it was an untracked service and the longest estimated delivery time has passed then please go to your local sorting office and ask if the item is there with a proof of ID.  Please do not rely on the local delivery person leaving a card to tell you it is awaiting collection – this often does not happen.

If it is not at your local sorting office then please email [email protected] with your order number and the address you are expecting the delivery

Returns & Exchanges

If you order something from us then decide you want to return or exchange it, we will do all we can to make it a simple as possible.

As a general rule, we will accept any purchases for an exchange or refund provided it arrives back with us within 60 days of it arriving with you, and that the items are returned in an ‘as new’ and unused condition with all packaging and tags.

Please note, we cannot accept the return / exchange of hemmed trousers. If you are unsure of your sizing we recommend choosing ‘unfinished’ and use your local tailor for your adjustments.

If it has been more than 60 days since the purchase arrived with you, please contact us with your order details to check whether we can accept your return.

The Returns / Exchange Process

All website returns and exchanges must be returned to our warehouse. Please do not try to exchange an item or request a refund at one of our shops. Under no circumstances are we able to process returns or exchanges at our shops, they do not have access to our online order system.
Included with your original order you will have found a Returns Postcard. Please complete this in full and return this with the item(s) to:

Walker Slater Returns
1 Dryden Loan
Bilston Glen Industrial Estate
Loanhead
EH20 9HR
United Kingdom

Please ensure any returns to us from outwith the European Union are marked as ‘Returned Goods’ with a £0 (or the lowest option) value on the customs declaration otherwise you may be charged the import tax on its arrival in the UK.

If you are unable to locate the returns postcard then please download the returns form here or contact us and we can send you a copy for your return / exchange.

Who Pays for the Return / Exchange Shipping?
Unless the items are faulty, you will be responsible for covering the cost of returning the item and ensuring that it arrives safely with us, so you may want to consider a tracked service for peace of mind. For exchanges, we will cover the cost of shipping the replacement out to you.

Exchanges
For exchanges, if we have the requested item in stock, we will ship it out to you right away. If it is not in stock we will contact you to discuss an alternative item or whether you would prefer a refund. If there is a difference in price we will either contact you for an additional payment or automatically refund the card you paid with.
Please note, if you need your alternative item in a hurry we suggest you place a new order for the alternative item right away and send the original back to us for a refund. This will ensure it gets to you in the shortest possible time and avoids the risk of it selling out.

Refunds
All refunds will be made to the card the original payment was made with and the funds should be back on your card within three to five working days of the return being processed by us.

Faulty Items
In the unlikely event that something arrives with you and you think it might be faulty, please email us referencing your order number as soon as possible, with details of what appears to be the issue as well as photos of the problem. If the item is found to be faulty we will do all we can to get a replacement to you as quickly as possible, as well as covering the courier cost.