Balmoral TrouserGrey Check

Delivery Costs and Destinations

COVID-19 UPDATE - Our web team are working at a reduced capacity to ensure their safety. A one person dispatch routine is in place, with hand washing a priority before packaging. Processing may take slightly longer than usual and delivery may be affected by regional regulations. Owing to the current situation, an extended returns period of 60 days is in place - please contact us if you have any questions.

Free UK delivery on all orders

UK Standard delivery: 1-3 working days (signature required)

European Union: 3-6 working days (signature required)

Rest of the World: 5-7 working days (signature required)

Russia and China: We find that using our standard courier (DHL) can result in a long delay for delivery, and will use Royal Mail to ensure the items get to the customer in a timely manner. Delivery has been known to take up to 14 days. 

Cost varies depending on item weight e.g. one cap will vary from a three piece (understandably!).

Delivery times are subject to stock availability, delays due to credit card authorisation, compliance with customs controls and other factors outside our control.

Orders placed after 1pm on Fridays will not be dispatched until the following Monday.

A signature is required on delivery, so please provide an address where someone will be able to sign for your goods. We regret that we are unable to deliver to non-permanent addresses, such as AirBnBs, for security reasons. Sometimes we split your order across more than one delivery but we’ll only charge you once.

We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.

If you prevent delivery of the goods by failing to supply the courier or your local customs tax office with necessary information or documentation, or failing to pay local customs taxes or courier’s administration fees so your package is returned to us, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.

In the interest of security we reserve the right to despatch the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you—you will be contacted if this arises.

International Orders

Where products are delivered to you outside of the European Union VAT deduction will be applied during the checkout upon entering a valid delivery address. Your package will be sent DDU (Delivery Duty Unpaid); you will be responsible for paying any local sales tax or import duties arising at the delivery destination, which are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from DHL or an import broker. We recommend you contact your local customs authority to determine a landed cost price prior to order completion.

Currently, the following countries have an automated VAT discount:

Australia
Botswana
Canada
China
Hong Kong SAR China
Iceland
Japan
New Zealand
Norway
Singapore
South Africa
South Korea
Switzerland
United Arab Emirates
United States
If you would like to see your country added to the list, please contact us.

Returns & Exchanges

Walker Slater will offer a refund or exchange (if stock is available) on any unworn/unused goods (faulty or otherwise) within 28 days of dispatch. You must return the goods to us – please try to return items in or with their original packaging.

Please note that hemmed trousers cannot be returned for a refund or exchange. If you are unsure of your sizing, we recommend choosing "unfinished" and using a local tailor for your adjustments.

Refunds must be made through the website, following the returns procedure documented on the “Returns Postcard” supplied inside your original order. Goods must not be returned to our stores for a refund. Under no circumstances will refund be issued at any of our shops. 

Please include your completed “Returns Postcard”, and send your package back to

Walker Slater Returns

1 Dryden Loan

Bilston Glen Industrial Estate

Loanhead, Midlothian

EH20 9HR

If you do not have a Returns Postcard please put a note in with your return stating your Name, Order Number, Reason for return and whether you would like a refund or exchange—if you would like an exchange, the size and/or colour.

Please do not attempt to hand-deliver returns to this address as they cannot be accepted by staff.

If the items you return are not faulty you will bear the cost of returning the items (such as postage). If the items you return are faulty then we will bear the cost of their return (please note, this does not affect your statutory rights). If you require an exchange on a faulty item, provided we have stock available, you will not be charged again for delivery of the replacement item.

If a refund is required, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, paypal).

We always aim to honour an exchange. If the item you require is out of stock we will contact you and give you a choice of an alternative product or a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take an additional payment. Once the exchange is completed we will then cover the cost of shipping the new item along with documentation to your original delivery address.

For non-EU customer returns we ask that all postage labels are marked “RETURNED GOODS” with a set value of £0, or as low a value as is allowable for this courier e.g.£10. This process eliminates any customs or border tax. If these steps are not adhered to, and charges result, responsibility of payment lies with the customer.

See Terms and Conditions for full details.